1. How long does it take for the product to be shipped?

Orders typically take 1-2 business days to process before shipment. Please note that orders are not processed or shipped on weekends or holidays. Once your order has been processed, shipping times will vary depending on the shipping method chosen by the customer.

2. What are the shipping times?

Standard shipping typically takes between 7-15 business days for delivery, depending on the destination. Expedited shipping options may be available for faster delivery, with corresponding shipping costs.

3. How can I contact the store?

You can contact us by sending an email to glowclinic.store@gmail.com. We will respond to your inquiry as soon as possible.

4. What is your refund policy?

Returns are accepted within 30 calendar days from the date you received the item. To be eligible for a return, the item must be unused and in the same condition as when you received it. Please refer to our Refund Policy for more details.

5. How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). You can track the status of your shipment using the provided tracking number(s).

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.

7. Can I return an item?

Yes, you can return an item within 30 calendar days from the date of receipt. The item must be unused and in the original packaging. Please refer to our Refund Policy for more details.

8. How do I initiate a refund?

To initiate a refund, please contact us at glowclinic.store@gmail.com with your order details. We will guide you through the refund process.

9. Are shipping costs refundable?

No, shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

10. What if I have a different question?

If you have a question that is not listed here, please feel free to reach out to us at glowclinic.store@gmail.com. We are here to assist you and provide any additional information you may need.